Last updated: October 2026
Welcome to Gravity Mavericks. These Terms & Conditions explain the terms on which we sell personalised apparel through our website. Please read them carefully before placing an order.
By placing an order with Gravity Mavericks, you agree to these Terms & Conditions. Nothing in these terms affects your statutory rights as a consumer.
1. Who you are buying from
Gravity Mavericks is the trading name of [insert full legal name or registered company name].
Our contact details are:
- Email: info@gravitymavericks.co.uk
References to “we”, “us” or “our” in these terms mean Gravity Mavericks. References to “you” or “your” mean the customer placing an order.
2. Products and personalisation
Gravity Mavericks sells apparel that may be personalised or made to order in accordance with the details provided by the customer.
You are responsible for ensuring that all personalisation details supplied with your order, including names, wording, sizes and other specifications, are accurate.
We will make reasonable efforts to reproduce the personalisation details you provide. Please check your order carefully before completing your purchase.
Product images are provided to illustrate our products. Minor variations in colour or appearance may occur due to screen settings, materials or the nature of the production process. Such variations will not affect your statutory rights where an item is faulty or not as described.
3. Prices and payment
Prices will be displayed at the point of order. Any applicable delivery charges will be confirmed before you place your order.
All applicable charges will be made clear before you commit to purchase.
Payment must be made in full before an order is considered confirmed and accepted by Gravity Mavericks. We reserve the right not to begin production or fulfil an order until payment has been received.
Once your order has been accepted, the agreed price will apply unless a change is agreed with you or required by law.
4. Delivery
Delivery is available to addresses within the United Kingdom.
Delivery charges will be confirmed before an order is placed and will depend on the delivery location and any applicable delivery arrangements.
The courier used to deliver your order will be selected at the discretion of Gravity Mavericks. If our primary courier is unavailable or unable to deliver an order, we may use an alternative courier to avoid unnecessary delays.
Any delivery estimates provided are intended as a guide unless a specific delivery date has been expressly agreed with you.
We will make reasonable efforts to dispatch and deliver orders within the stated timeframe. If a significant delay occurs, we will endeavour to keep you informed.
Responsibility for the goods remains with us until they are delivered to you or to a person you have nominated to receive them, subject to applicable law.
5. Amending an order
Once an order has been placed and accepted, it is treated as final, particularly where production involves personalisation.
However, if you notice an error before your order has been dispatched, please contact us immediately at info@gravitymavericks.co.uk, quoting your order reference number and explaining the changes required.
We will make every reasonable effort to accommodate your request. Changes cannot be guaranteed, particularly where production has already started or materials have been prepared.
If a requested change affects the price or delivery timeframe, we will inform you before proceeding with the change.
6. Cancelling an order
If you need to cancel an order, please email orders@gravitymavericks.co.uk as soon as possible, quoting your order reference number.
Where production has not started, we will make reasonable efforts to accommodate your cancellation request.
As our products may be personalised or made to order, cancellation rights may be limited once production has begun. Goods that are clearly personalised or made to your specifications are generally exempt from the usual statutory 14-day cooling-off period for online purchases.
Once an order has been dispatched, it cannot ordinarily be stopped through our normal cancellation process. However, this does not affect any cancellation, return or refund rights you may have under applicable law or our returns policy.
If a cancellation is accepted and a refund is due, it will be processed in accordance with our refund policy.
7. Returns
We want you to be happy with your purchase.
Change-of-mind returns: Where a product is eligible for return under our returns policy, you must contact us within 14 days of delivery to notify us that you wish to return it.
To qualify for a voluntary change-of-mind return, an item must be unused, unworn, unwashed and in a saleable condition, with any original packaging and labels retained where applicable.
Personalised or custom-made items may be excluded from change-of-mind returns because of their bespoke nature. Where we agree to accept a return of a personalised item as a goodwill gesture, we will confirm the arrangements with you.
Unless the return is due to a fault, an error on our part or another circumstance in which we are legally responsible for the return costs, you will be responsible for return postage. We recommend using a tracked delivery service and retaining proof of postage.
Please contact info@gravitymavericks.co.uk before sending an item back so that we can provide the appropriate return instructions.
This policy does not limit your statutory rights in relation to faulty, damaged or misdescribed goods.
8. Faulty, damaged or incorrect goods
Every item will be checked before dispatch. However, if you discover that an item is faulty, damaged, incorrect or not as described, please contact us as soon as reasonably possible at info@gravitymavericks.co.uk.
Please include your order reference number, a description of the issue and, where helpful, photographs showing the problem.
We will investigate the issue and work with you to resolve it as promptly as reasonably possible. Depending on the circumstances and your statutory rights, this may include a repair, replacement, refund or another appropriate remedy.
If a product is faulty or we have made an error with your order, we will not require you to bear reasonable return costs where we are legally responsible for them.
Our quality checks are intended to reduce the likelihood of problems, but they do not remove or restrict your legal rights under the Consumer Rights Act 2015 or other applicable legislation.
9. Refunds
Where a refund is due, it will ordinarily be issued to the original payment method used to place the order.
Refunds may be due for accepted cancellations, eligible returns, faulty or misdescribed goods, or orders that we are unable to fulfil.
We will process refunds within the applicable legal timeframe. Where a refund relates to an online change-of-mind cancellation for which statutory cancellation rights apply, the relevant legal refund deadlines will be followed.
Any refund of delivery charges will be handled in accordance with the applicable statutory requirements and the circumstances of the return or cancellation.
We cannot offer cash refunds or refunds to a different payment method unless required by law or otherwise agreed where legally permissible.
10. Making a complaint
We hope you will be thoroughly satisfied with your purchase and the service you receive from Gravity Mavericks.
As a small business, every order matters to us, and we aim to give each customer the same level of care and attention.
If you are unhappy with any aspect of our products or service, please email info@gravitymavericks.co.uk, including your order reference number and details of your concern.
We will review your complaint fairly and aim to respond as soon as reasonably possible, and within 14 days of receiving it. If we need more time to investigate, we will let you know.
We welcome feedback and will do our best to find a reasonable resolution.
11. Intellectual property and customer-supplied content
You must ensure that any text, images, logos, designs or other content you ask us to reproduce are yours to use or that you have permission to use them.
You must not ask us to reproduce content in a way that infringes another person’s intellectual property rights or otherwise breaches applicable law.
We reserve the right to decline an order where we reasonably believe that fulfilling it would be unlawful or infringe another person’s rights.
Any designs, artwork, branding or other materials created or owned by Gravity Mavericks remain our intellectual property unless we expressly agree otherwise in writing.
12. Privacy and personal information
We will use the personal information you provide to process and fulfil your order, communicate with you, manage payments and returns, and meet our legal obligations.
Your information will be handled in accordance with our Privacy Policy, which should be read alongside these Terms & Conditions.
Please refer to our Privacy Policy for further information about how we collect, use, store and protect your personal information.
13. Our responsibility
We will take reasonable care in preparing and fulfilling your order.
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited, including your statutory rights as a consumer.
We are not responsible for delays or failures caused by circumstances beyond our reasonable control, provided that this does not remove any legal obligations we owe to you.
Where such circumstances arise, we will take reasonable steps to minimise disruption and keep affected customers informed where appropriate.
14. Changes to these Terms & Conditions
We may update these Terms & Conditions from time to time to reflect changes to our business, products or legal obligations.
The version applicable to your purchase will generally be the version in force when your order is placed and accepted, unless a change is required by law or otherwise agreed with you.
The latest version will be made available on our website.
15. Governing law
These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protection rights that apply to you.
If you are a consumer living elsewhere in the United Kingdom, nothing in these terms is intended to remove any mandatory protections available to you under applicable law.
16. Contact us
If you have any questions about these Terms & Conditions, an existing order, a return or a complaint, please contact us:
Gravity Mavericks
Email: orders@gravitymavericks.co.uk